Orders & shipping
Where do you ship?
We currently ship to addresses in the United Kingdom only.
How long does delivery take?
Orders typically arrive within 8–12 business days of purchase. Shipping is free on every order.
Will I be charged customs or import fees?
No — you won't be charged any customs fees, import duties, or additional charges on delivery.
How do I track my order?
We email you a tracking number once your order ships. See our Track Order page for details.
Returns & refunds
What's your return policy?
A full refund within 30 days of delivery. See our Refund Policy for the full details.
How do I start a return?
Email support@curlnap.com with your order number and the reason for the return before sending anything back, and we'll guide you through it.
The product
Does it really curl hair without heat?
Yes — wrap damp hair around the rods, secure them, and let them work for as little as a few hours or overnight. No heat, no damage.
What sizes or hair types does it work with?
One size works for short to long hair. For extra length or thickness, using more rods gives the best result.
How many times can I reuse it?
The rods are reusable for years — no batteries, no replacing parts.
Still have a question?
Email us any time at support@curlnap.com — we usually reply within 24–48 hours.